About Us

“GVC Holdings PLC (LSE:GVC) is a multinational sports betting and gaming group, the leading e-gaming operator in both B2C and B2B markets. GVC has four main product verticals (sports, Casino, Poker, Bingo) with a number of brands; Sports labels (bwin, Sportingbet, gamebookers), Gaming labels (partypoker, partycasino, Foxy Bingo, Gioco Digitale, CasinoClub), Studios (B2B) and non-core assets.

GVC acquired bwin.party digital entertainment plc on 1 February 2016. The Group is headquartered in the Isle of Man and has licences in Alderney, Austria, Bulgaria, Denmark, Eire, France, Germany, Greece (interim), Gibraltar, Italy, Malta, Romania, UK, and USA (New Jersey), Additionally, through partner arrangements its activities are licensed in Belgium and South Africa.”


Licensed, regulated and tested

ElectraWorks Limited is also licensed and regulated by the UK Gambling Commission and holds the Remote Operating Gaming Licence No. 000-039011-R-319371-004. Approved licensed premises at Suite 6, Atlantic Suites, Europort Avenue, Gibraltar. ElectraWorks Limited is therefore subject to the strict supervisory requirements of the UK Gambling Commission as set forth in the Gambling (Licensing and Advertising) Act 2014 as well as in the Licence Conditions and Code of Practice (LCCP 2014) which came into force on the 1st November 2014.

Further information is available on: http://www.gamblingcommission.gov.uk/find_licensees.aspx

Licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005, our games are powered by the GVC systems which are independently tested to ensure that our games operate correctly, are fair, their outcomes are not predictable and that the system is reliable, resilient and otherwise up to the highest standards of software integrity, including access control, change control recording, fingerprinting of the executables and regular monitoring of all critical components of our systems.

Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service team.

If all reasonable means to resolve the complaint have been exhausted, you can file a complaint with an Alternative Dispute Resolution entity.

Game fairness and responsible gaming

We see online gambling as a legitimate form of entertainment that is enjoyed by millions of adults worldwide. We advertise and operate responsibly in order to protect minors, and we assist those that may have problems to help identify their issues and, if appropriate, seek counselling. For more information, see game fairness and responsible gaming.

Safe, secure and private

We use 128-bit encryption, provided by Thawte Security, to ensure the security and privacy of your data. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our privacy policy. Our state-of-the-art player identification and controlled-access log-in ensure maximum account safety.

Zero tolerance for fraud and collusion

Our systems perform random security checks and other log-file reviews to maintain system integrity and fairness at the tables. If we find any players participating in collusion or deceptive practices, we will close their accounts immediately.

Payment processing

We offer a variety of easy deposit options and guarantee fast cash outs. All payment processing transactions are transmitted by, and stored in, our secure, proprietary cashier system. Additionally, our new integrated platforms allow you to play a variety of gaming sites using a common account and log-in.

Excellent customer care, VIP services and rewards

We understand that your time is valuable and that you want to have fun, free from hassles or problems. That's why our five-star Customer Care Team is available to help you, 24 hours a day, seven days a week. In addition, we assign dedicated hosts to our regular players to ensure the highest level of support and the best comps and bonuses. At GVC we believe our rewards programme is second to none.

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