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General questions

General questions

What is the optimum way to view your games?

Setting screen resolution Win7: Right click on the desktop Select ‘Screen resolution’ from the context menu Adjust resolution to 1024  X 768 Click ‘Apply’ Making font changes: Click on the ‘Make text and other items larger or smaller’ Select ‘Small’ fonts Click ‘Apply’ Restart the computer For windows XP To view our games and website content at their highest quality, your screen resolution should be set to 1024x768 with 96 DPI settings. To adjust your screen resolution:

Windows XP

Click on the 'Start' button Select 'Settings/Control Panel' Double-click on 'Display' Click on 'Settings' Adjust the screen area to 1024x768 Click on the 'Advanced' button and change the 'Font Size/DPI Setting' to 'Small/Normal Fonts (96 DPI)' Click on 'Apply' and then click on the 'OK' button Once you have successfully changed the settings, please start our software again by double-clicking on the icon on your desktop

What should I do if I am unable to view the complete table?

Setting color quality in Win7: Right click on the desktop Select ‘Screen resolution’ from the context menu Click on the ‘Advanced’ setting links at the bottom Select the ‘Monitor’ tab In the colours drop down select the  True color – 32 bit / High color – 16 bit Click ‘apply’ Restart the computer For windows XP: If you are not able to view the complete table window or the table graphic does not fit the window appropriately, you may need to change the DPI settings on your computer. To change the DPI setting on your computer, follow these steps: Right-click the Windows XP desktop Click 'Properties' on the pop-up menu. This will open the 'Display Properties' dialog box Click the 'Settings' tab, and then click the 'Advanced' button On the 'General' tab, your DPI settings appear in a list in the 'Display' area. To change the DPI setting, select a size from the DPI setting drop-down list under 'Display', make sure the DPI setting is set to 96 DPI, and then click 'OK' Restart your computer to allow the changes to take effect

The card size is too small when I play, what can I do?

Minimise and maximise the table screen Log out and log back into the software Reduce hardware acceleration: Right-click on the desktop in Windows XP, and click 'Properties' on the menu Click the 'Settings' tab, and then on 'Advanced' Click the 'Troubleshoot/Performance' tab Move the hardware acceleration slider until it is one notch to the right of 'None', the basic acceleration setting Click 'OK', and then click 'Close' When you are prompted to restart your computer, click 'Yes'

The dealer button disappears while playing what should I do?

Minimise and maximise the table screen Log out and log back into the software Reduce hardware acceleration: Right-click on the desktop in Windows XP, and click 'Properties' on the menu Click the 'Settings' tab, and then on 'Advanced' Click the 'Troubleshoot/Performance' tab Move the hardware acceleration slider until it is one notch to the right of 'None', the basic acceleration setting Click 'OK', and then click 'Close' When you are prompted to restart your computer, click 'Yes'

How can I maximize the partypoker screen on my computer?

All real money cash games, Sit & Go tournaments and multi-table tournaments irrespective of the game type have option to maximise the table window. The maximise button is placed in the middle on the top right corner of the table screen. If you are a play money player or if you are a real money player playing at play money tables then, follow these steps: Right-click on the Windows XP desktop Click on 'Properties' on the pop-up menu. The 'Display Properties' dialog box will open Click the 'Settings' tab and change the screen resolution to 800x600 pixels (for full screen) or 1024x768 pixels (for three-quarter size screen) Change the 'Color Quality' to '24 bit', or 'True Color', or 'High Color (32 bit)', and click 'OK' Restart your computer to allow the changes

How do I enable in-game sounds?

Enabling the in-game sound is easy. Simply follow these steps: Please make sure you have a valid sound card and that your speakers are not set to mute Log in using your partypoker account details Select the 'Preferences' from the left-hand menu in the lobby For poker: Select 'Table options' to see the 'General options' section Make sure the 'Enable poker sounds' option is checked For casino: Select 'Game Play' Make sure the 'Enable casino sounds' option is checked For backgammon: Select 'Sound' Make sure the 'Enable sounds' option is checked Please ensure that you have the latest device-drivers for the sound card installed on your computer and check if the sound card installed is working and that your speakers are switched on and not set to mute. If you have difficulty hearing the sounds on party products, please make sure that the option for wave sounds is not set to mute in the 'Volume control' panel, which is accessible from your taskbar. You can also access the 'Volume control' panel by following the path: Start > All Programs > Accessories > Entertainment.

How do I remove cache files on a Mac?

Safari:

Open Safari Click on 'Safari' on top-left corner Click on 'Empty Cache' in the drop down menu

Netscape Navigator 4.x for Mac OS:

Select preference in the 'Edit' menu In the left-hand panel, click the arrow to the left of 'Advanced' Click 'Cache' Click 'Clear Disk Cache Now', and then click 'OK' twice

Mozilla Firefox 1.0 for Mac OS X:

Select 'Preferences' under the Firefox menu Select 'Privacy' in the drop-down menu. Next to 'Cache', click the 'Clear' button Click 'OK'

Opera 4.0 for Windows and Mac:

Select 'Preferences | Cache' from the menu Click on the 'Empty' button OR Use File Manager Go to the 'Opera' directory (default is c:Program FilesOpera) Open the folder called 'Cache' Delete all the files in this folder

How do I make sure your emails aren't filtered as spam?

Important - Versions of the mail clients and spam control software may differ. However, the procedure should remain the same.

AOL 7, 8:

Go to 'Mail Controls' Type ‘partypoker’ as the name of the email Select 'Customize Mail Controls' For AOL 7.0, under 'Exclusion and inclusion parameters', add *@partypoker For AOL 8.0, under 'Allow mail from AOL Members and addresses listed' add *@partypoker Click 'Add' and then click 'OK'

AOL 9:

Open an email from partypoker Click on the partypoker address, which will open a new window titled 'Info' Click on 'Add to address book'. Click on 'Save' in the new window

EarthLink:

Using TotalAccess Mailbox (Windows): Open TotalAccess and choose 'Mailbox' Click on the 'Address' button Click 'File' and select 'New Company' Type *@partypoker Click 'Add' and then 'Ok' Using Web Mail (Macintosh, or Windows Online): Click on 'Address Book' below your inbox and other mail folders Click on 'All Categories' and then on 'Companies' Click the 'Add' button Type *@partypoker Click 'Allow This Company' Click 'Save'

Hotmail/MSN:

Open your Hotmail mailbox Click on 'Options link', on the main menu tabs Click on 'Junk Email Protection' link Click on 'Safe List' Type *@partypoker in the filed under 'Type an address or domain' Click 'Add' If you see a partypoker email in your junk mail folder, click 'This is not junk mail' to avoid having emails from the same source sent to the junk mail folder in the future

Yahoo:

Open your Yahoo mailbox Click 'Mail Options' Click 'Filters' Click 'Add' In the top row, labelled 'From header:', make sure 'Contains' is selected in the pull-down menu Click in the text box next to that pull-down menu, then enter *@partypoker. At the bottom, where it says 'Move the Message To:' select 'Inbox' from the pull-down menu. Click the 'Add Filter' button again If the partypoker email has been filtered to your bulk folder, simply open the message and click on the 'This is not spam' link next to the 'From' field

McAfee Spamkiller:

Click 'Friends' from the sidebar Click 'Add' Make sure 'All users at a domain' is selected under 'Friend type' Type *@partypoker in the address field Click 'OK'

Norton AntiSpam:

Start up Norton AntiSpam, Click the 'Status and Settings' tab Click 'AntiSpam' (middle of the screen) Click yellow 'Configure' button (in the bottom-right of screen) Click 'Allowed List tab' (the second tab on the list of tabs) Click 'Add' button (in the lower–left of the screen) In the 'Email Address' box, enter*@partypoker Click on 'OK'

Outlook 2003:

Start Outlook On the 'Tools' menu, click 'Options' On the 'Preferences' tab, click 'Junk Email' On the 'Safe Senders' tab, click 'Add' In the 'Add address or domain' dialog box, type *@partypoker, and then click 'OK' Click 'OK' to close the 'Junk Email Options' dialog box Click 'OK' to close the 'Options' dialog box

Juno:

Click the 'Options' button within 'Email on the Web' On the 'Mail Options' screen, click the 'Safe Lists' link The 'Options: Safe List' screen will appear, displaying your current safe list You can add addresses to your safe list by typing an address in the box under 'Add Address to Safe List' Add *@partypoker Click the 'Add' button to add the address to the list on the right When you are finished, click the 'Save' button