Personal information security
Personal information security
- Technical questions
- Responsible Gaming
How is my personal information protected by you?
Is my account secure?
Yes. The system used at partypoker is state-of-the-art, and is one of the safest online. The entire system sits behind one of the most advanced firewalls in the world, and we work with the best security advisors worldwide to constantly upgrade the systems, protecting your data and ours.
Please be informed that none of our Gaming Brands operates with independent email services like Yahoo, Gmail, Hotmail, Yandex, Outlook etc. Please be extremely discreet when you receive such emails from these independent operators asking for personal or financial information related to your gaming account. They could be phishing emails aimed at information theft and unauthorized access to your account. If you are unsure about any emails you’ve received, please contact our dedicated customer support.
Is it safe for me to send my personal and financial information to partypoker through the internet?
Yes. partypoker uses 128-bit encryption to ensure a high level of privacy and confidentiality, and to avoid interception or alteration of your information during transmission. For more information on safety and security, please read our Security Statement.
What are my privacy rights at partypoker?
We respect your privacy and are committed to keeping your personal information strictly between you and us. For more information on our commitment to you, your privacy, data security, and the integrity of our business, please see our terms and conditions of use.
Is it legal for me to play at partypoker?
It depends upon the laws in the area in which you live. It is your sole responsibility to ensure that you comply with such laws, and have complete right to use partypoker and to play the games. We make no representation as to the legality of your actions, as it is impossible for us to determine the law of the state in every jurisdiction around the world on an ongoing basis. Therefore it is your responsibility to determine the legality of use in your jurisdiction, and we assume that you believe your actions to be legal if and when you log in. Furthermore, partypoker requires that you agree to the terms and conditions of use before opening an account, and that you be at least 18 years of age to play in our real money games.
What are the terms and conditions of use that govern my partypoker account?
Upon opening an account, you agree to the terms and conditions of use at partypoker. You reaffirm your consent to these terms and conditions of use each time you log in. In the event that you do not agree to the terms and conditions of use, or any amendments or modifications made to them, you will either be unable to open an account, or you will be obliged to close your existing account.
How do you detect game and financial fraud?
A dedicated and ever-vigilant investigations team is trained in using sophisticated detection tools to the optimum so that you are guaranteed a clean, safe gaming environment. partypoker has earned the distinction of the 'Fairest and Safest' online poker site for its dedicated commitment to creating and maintaining a fair gaming environment.
Our independent investigations team has been watching over our integrity and fairness since our inception. They monitor:
Collusion happens between two or more players. It can be defined as a strategy intended to achieve an undue advantage over the other players at the table. We have developed a Collusion Prevention System to detect such players and ban them from the site.
The sophisticated system is developed on a high-level technological platform and works based on a combined set of algorithms, permutations and combinations. We have further modified all systems to filter the players who collude and identify them so that appropriate action can be taken against them.
Cash out verification:
Our commitment to providing a secure environment necessitates the monitoring of funds, both into and out of the system. One of the functions of the investigations team is to verify cash outs for their subsequent processing. The basic criterion is to ascertain if the winnings being cashed out are legitimate.
partypoker employs a unique combination of advanced system approvals as well as meticulous and skilled manual verification processes to minimise the fraud percentage. This resembles a post facto investigation and allows an in-depth verification into the various aspects of game play, financial details, etc.
The inter-account transfer privilege is given to players based on the age of their accounts in the card room. Weekly limits are set for players depending on their account status.
This facility has been provided for players to transfer money to their friends instantly to enable them to play. Please note that the inter-account transfer is granted for players to facilitate playing at the site without having the need to make a deposit. Hence, a player is not allowed to cash out money transferred to him by another player.
If the player does want to cash out, he would need to comply with the cash out requirements specified in the inter-account transfer terms and conditions. If a player does not wish to play with the money that has been transferred to his/her account, he/she needs to transfer the money back to the original player for cash out. Please note that this is implemented in the best interests of the game.
Security message for associated users:
When you are trying to sit at a table, you may, on occasion, see a message indicating that you are associated with a user already seated at the table. This happens when our system detects a close association between your account and another account at the table.
This association is based on a number of parameters, and a system is in place to prevent any possible collusion by two people very well known to each other. This is a standard security restriction that applies to all of our players. We are not targeting your account in particular.