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Log-in and connectivity issues

Log-in and connectivity issues

What if I have forgotten my password?

Passwords cannot be retrieved for security reasons. This means you'll need to create a new password. If you have forgotten your password, please click on the 'Forgot password?' link. You'll find it in the log-in dialogue. We will send a return email to your registered email address, subject line 'Account password help'.

Why can't I log in to my account?

If you cannot log in or the Lobby is not opening:,

  • Check if you are connected to the internet
  • If you’re running any firewall software, such as Zone Alarm, McAfee, or Norton Internet Security, make sure it will allow partypoker to access your computer.
  • If ports 2147 and 443 are blocked by a modem or router, please unblock them.
  • If you are playing from your work place, contact your network administrator to unblock the ports mentioned above.
  • Please refer to our error messages section if you receive any error messages when you log in.
  • What if I am having connectivity problems or internet delays?

    Internet delays or disconnections occur for a number of reasons. The following issues can contribute towards poor connectivity to our servers:

  • Service will be slow if a high number of internet gateways fall between our site and your system. If any of these intermediate servers are slow the transmission to your system will also slow down, causing internet delays or disconnections.
  • Your connection bandwidth
  • The configuration of your system
  • The number of applications you are running which access the internet
  • The amount of available memory space on your system
  • Delete temporary internet files and cookies from your browser from time to time to maintain a healthy internet connection.
  • If you have a dial-up connection, which is the minimum requirement, you may wish to upgrade to a cable or a fixed line internet connection that will minimise the chances of disconnections. You may also wish to contact your internet service provider for further assistance.
  • Use a stable internet connection to play our games. Your internet connection plays a vital role in connectivity to our game servers.
  • If you have a dial-up internet connection, we recommend you upgrade to a high speed/broadband internet connection.
  • If you have a high speed/broadband internet connection, we recommend that you do not use any other applications while you are playing our games.
  • Avoid using media streaming applications or P2P applications like KaZaa, Limewire, and Ares, as these applications leave very little bandwidth available for our applications to run on.
  • What if I am unable to view the web pages?

    Make sure you are connected to the internet and are able to browse other websites. Also ,delete temporary internet files and cookies from your browser. Reduce the privacy to low in your browser in order to accept cookies.

    How can I edit change language settings in my account?

    Click on the account option available in the left-hand side, then navigate to the profile section . You will be able to edit your account language from the profile page by clicking ‘Edit’, make the change and then ‘save’.