- Technical questions
- Responsible Gaming
Are the games fair, random, and tested?
Yes, this is very important to us. For more information on game fairness and the random number generator, please see our game fairness section.
What is a random number generator and who certifies your system?
Please refer to section Random number generator on our website.
How can I be sure that two or more players are not colluding?
We have developed a collusion prevention system to detect colluding players. Please see our game fairness section for details.
Players on some tables claim they can see other players' cards. Is this true?
No. The recognition procedures which are built into our software recognise and detect any kind of tampering. The information regarding the community cards is sent by our game servers to all players' computers. The information on a player's hole cards is sent solely to that particular player's computer. It is not possible for another player to obtain this information and, therefore, read your cards.
Is it safe for me to send my personal and financial information to partypoker through the internet?
Yes. partypoker and party account use 128-bit encryption to ensure a high level of privacy and confidentiality, and to avoid interception or alteration of your information during transmission. For more information on safety and security, please read our Security Statement.
What are the terms and conditions of use that govern my party account?
Upon opening an account, you agree to the terms and conditions of use at partypoker. You reaffirm your consent to these terms and conditions of use each time you log in. In the event that you do not agree to the terms and conditions of use, or any amendments or modifications made to them, you will either be unable to open an account, or you will be obliged to close your existing account.
Do you ever ask me for my password or security answer over a phone call or email?
No, we would never ask for such information over phone or emails. Please do not disclose your password to any individual/organisation claiming to represent or representing any of our brands. If you receive an email or telephone call from anyone asking you to provide your password, please report it to us immediately.
Is it legal for me to play at partypoker?
It depends upon the laws in the area in which you live. It is your sole responsibility to ensure that you comply with such laws, and have complete right to use partypoker and to play the games.
We make no representation as to the legality of your actions, as it is impossible for us to determine the law of the state in every jurisdiction around the world on an on-going basis.
Therefore it is your responsibility to determine the legality of use in your jurisdiction, and we assume that you believe your actions to be legal if and when you log in.
Furthermore, partypoker requires that you agree to the terms and conditions of use fore opening an account, and that you be at least 18 years of age to play in our real money games