{"id":41619,"date":"2015-12-28T10:00:52","date_gmt":"2015-12-28T09:00:52","guid":{"rendered":"https:\/\/www.partypoker.com\/blog\/en\/?p=41619"},"modified":"2019-10-31T12:22:45","modified_gmt":"2019-10-31T12:22:45","slug":"meet-our-people-petkana-marinova","status":"publish","type":"post","link":"https:\/\/www.partypoker.com\/blog\/en\/meet-our-people-petkana-marinova.html","title":{"rendered":"Meet Our People: Petkana Marinova"},"content":{"rendered":"

Those of you who are members of the partypoker UK Facebook Community forum<\/a>, or its Canadian counterpart<\/a>, will no doubt have crossed paths with our very own problem-solving guru Petkana Marinova. By the time you\u2019ve finished reading this article, you\u2019ll know a little more about Petkana and her role within bwin.party.<\/p>\n

Petkana hails from Vidin, a city in Bulgaria that has a population of around 49,000, but she now resides in the Bulgarian capital of Sofia. Petkana joined partypoker eight years ago as a regular agent in the customer services department before moving to a role in the technical supports team, and is now a Customer Services Poker Specialist.<\/p>\n

What does a Customer Services Poker Specialist\u2019s role entail? Petkana explains.<\/p>\n

\u201cIt is much like customer support, but a lot more personal with the users and closer to the real action. In addition to the various forums that I frequent, I also monitor the progress of customers facing problems and assist with them in any way possible if needed.<\/p>\n

Due to the nature of the role, every day is different for Petkana, with new challenges to face and problems to solve.<\/p>\n

\u201cFirst thing in the morning I check Facebook and see if there are any comments or queries that require my attention. Later, I\u2019ll work on concerns and feedback from our customers, and assign tasks to other teams to work on, often as a high priority, and make sure that these tasks are completed.\u201d<\/p>\n

There have been some weird and wonderful queries and questions posed to Petkana and her colleagues during her eight years with partypoker, but it was a mini team building exercise involving being told off by a security guard that she remembers most fondly.<\/p>\n

\u201cWe had a mini team building event in our office where we were chair rowing! It was great fun, but the security guard didn\u2019t think so, and he approached us and demanded we stopped, calling it disturbing. I don\u2019t think disturbing was the right word, but I guess it looked somewhat strange to watch on the video cameras!\u201d<\/p>\n

When she\u2019s not being told off by security guards for rowing chairs around the office, Petkana is a fan of fantasy books (I love Terry Pratchet\u2019s Discworld myself), movies and loves listening to dance and metal music, along with heading for day trips if she gets any time away from the confines of the workplace.<\/p>\n

As we ended our chat, I asked Petkana what advice she\u2019d give to her 18-year old self if she had the chance.<\/p>\n

\u201cI think the 18-year-old me could go a little slower, but then again, that\u2019s when the fun memories mostly comes from, so maybe the 18-year-old me would advise the 30-year-old me to party more!\u201d<\/p>\n

Keep up to date with all things partypoker!<\/strong><\/h3>\n

Get all the latest partypoker updates from your favourite social media outlets. You can Follow us on Twitter<\/a><\/strong> and Like us on Facebook<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Those of you who are members of the partypoker UK Facebook Community forum, or its Canadian counterpart, will no doubt have crossed paths with our very own problem-solving guru Petkana Marinova. By the time you\u2019ve finished reading this article, you\u2019ll know a little more about Petkana and her role within bwin.party. Petkana hails from Vidin,<\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":45,"featured_media":41620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2182,300],"tags":[595,799,798,531,567,187,797,200],"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/41619"}],"collection":[{"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/comments?post=41619"}],"version-history":[{"count":3,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/41619\/revisions"}],"predecessor-version":[{"id":41809,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/41619\/revisions\/41809"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/media\/41620"}],"wp:attachment":[{"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/media?parent=41619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/categories?post=41619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/tags?post=41619"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.partypoker.com\/blog\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=41619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}