FAQ's

A. Yes, you can join any live game for real money using Instant Client. You can play Cash Games, Sit & Go's Tournaments and Multi-Table tournaments.

A. We are currently working on adding new features to the Instant Play client. Please stay tuned for new feature updates. If you would like a list of features that Anywhere Beta currently does and does not offer, please refer to the Instant client information page.

A. Simple! Accessing PartyPoker.com directly from your browser gives you:

• Instant access from any computer - useful if you can't install software
• Less work before the fun - there's no download or installation process
• Play right in your browser – if you have an older computer, you won't have to spend time downloading the full application

A. The PartyPoker.com Instant client is exactly that – convenient. You can play a quick game from any computer at any time, without having to install software. However, for the full PartyPoker.com experience, you'll still want to use the downloadable PartyPoker.com application, which gives you:

• Richer graphics
• Smoother animations
• Launch game directly from your desktop
• Full features, like Stacking, Quick Seat and Favorites

A. We support the following systems:

• Windows XP/Vista/7
  
• Mac OS X

A. We support the following browsers:

• IE 7 upwards
  
• Mozilla Firefox 3.6 upwards
• Safari 4 upwards
• Opera 9 upwards

A. You need to have one of the following Java versions installed on your computer in order to see and play using Instant client:

• Oracle Java SE 5.0
  
• Mac users: Java for Mac OS X
  

A. For an optimal playing experience at our tables, we recommend the following system requirements:

• Screen resolution of 1024x768 pixels or more, with minimum of 256 colors
  
• Minimum 512MB RAM
  
• Sound card, if you want to hear our audio
  

A. A signed applet is an applet whose source and integrity are guaranteed by a code signature. Code signing is the process of digitally signing programs and scripts to prove the identity of the software's author and to guarantee that the code has not been altered or corrupted since it was signed. You should approve the applet when there is a prompt in order to successfully launch the Instant client

A. There could be several reasons why this is happening:

Option 1: Check the list of browsers above to make sure your browser is supported.

Option 2: Check to make sure Javascript is enabled on your machine. To do this, go to 'Tools' > 'Internet Options' ('Options' in Firefox). Under the 'Security' tab ('Advanced' > 'Security’ in Firefox), click 'Custom Level' and change the 'Active Scripting' setting to 'Enable'.

Step-by-step guide for Internet Explorer:

1. Go to the Tools menu in Internet Explorer.
2. Select 'Internet Options'.

3. Select the 'Security' tab.
4. Select the 'Internet' icon.
5. Click on the 'Custom Level...' button.

6. In the Security Settings window, under Scripting, enable 'Active scripting', 'Allow paste operations via script' and 'Scripting of Java applets'.

A. Ensure that you have the correct version of Java (J2SE 5.0) installed on your computer.

If you have MAC OS, then you can use the Software Update feature (available on the Apple menu) to check if you have the most up-to-date version of Java for your Mac.

If Java is installed, please check that it is enabled and working. You can do it by visiting this page - http://java.com/en/download/testjava.jsp

If this does not help, please email info@partypoker.com. Describe in detail the problem you're having, the type of computer you're using, your operating system, and anything else you may feel is important.

A. Your browser’s pop-up blocker may be on. You can change your settings to allow pop-ups from just PartyPoker.com. Here's how:

For Internet Explorer users:

1. Go to the Tools menu in Internet Explorer.
2. Select 'Internet Options'.
3. Select the 'Privacy' tab.
4. In the Pop-up Blocker section, click the 'Settings…' button (if this is not available, you will need to check the Block pop-ups box and the 'Settings…' button will become active).
5. Enter www.PartyPoker.com in the 'Address of Web site to allow' text box, and click 'Add'.

For Firefox users:

1. Go to the Tools menu in Firefox.
2. Select ‘Options'.
3. Select the 'Content' tab.
4. Check the 'Block Popup windows' option and click on 'Allowed Sites'.
5. Enter http://www.PartyPoker.com in the 'Address of web site’ text box and click 'Allow'.
6. Check that www.PartyPoker.com has been added to the list of web sites that are allowed to open popup windows, then click the 'Close' button. You should now be able to see popup messages from PartyPoker.com. If you are still having problems, please contact our Customer Care team.

You can un-check the 'Block pop-ups' box. This will allow pop-ups from any site to appear on your computer. However, we do not recommend this as it might compromise your system security.

A. Java for Mac OS X needs to be installed on your computer. If it is not present, then you can download it directly from Apple. Your browser needs to be configured to run Java applets. This is done from the 'Java' controls in 'Settings'.

A. The PartyPoker.com Instant client works with Mac OS X 10.5 or later, together with Safari, or Mozilla Firefox 3.6 or later. No special settings are required for Mac OS X.

A. The equivalent for 'right-click' for Apple users is to hold on (Ctrl) + mouseclick. This works on our site for removing casino chips from the table, etc.

A. Security settings in the new Internet Explorer 7.0 are stricter than that of previous versions and may warn you that our secure certificates are not trusted. It is safe to select the 'Continue to the website (Not Recommended)' option as our security certificates have not changed.