FAQ

What do I do if I reach my betting limits?

If your game balance drops below the minimum bet you are trying to place, you will have to click on 'REBUY' to buy in credits from PartyAccount to your game balance.

To add funds to your PartyAccount, click on the 'DEPOSIT' option in the 'Cashier' menu in the Main Lobby, or click the 'CASHIER' button in the ‘Buy-in’ window of any game. You can also click on the 'DEPOSIT' button or on ‘REAL BALANCE’ in the 'My Account' section of the left panel in the Main Lobby.

I could not complete the game. What should I do?

If you get disconnected in the middle of the base game, the software will automatically complete play for you. You will be able to find out the result by clicking on the 'Gamelogs' button once you have logged back in. You can also find out the result from your PartyAccount balance. If you are still having problems, please contact our 24/7 Customer Care team.

If you are disconnected in the middle of the feature round, you will be prompted to complete it after logging back in. After completing the feature round, you can resume playing the same base game, or you can select another game of your choice.