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FAQ

1. Download / Installation and Firewall

1.1 What do I need to do to join a game and start playing poker online?: To play poker online at PartyPoker.com, you'll need our free software application, which you can download simply and easily (see next question).
1.2 How do I download the PartyPoker.com application?: Downloading our software is easy. Just click on the 'Download now' button at the top of any page on the PartyPoker.com site. If you experience any difficulties when downloading, please contact PartyPoker.com's Customer Care team at info@partypoker.com, provide specific information regarding your problem, and we will assist you as soon as possible.
1.3. I downloaded the software but now I can't find it.: If you downloaded the software (PartyPokerSetup.exe) but forgot where you saved it, don't worry. Just go to Start-->Find-->File or Folders and type in PartypokerSetup.exe in the 'Named:' box. Once found, just double-click and join the party!
1.4. I installed PartyPoker.com software, but I can't hear any sounds.: Enabling sounds for your games is easy. Simply follow these steps:; a) Log in using your PartyPoker.com account details.; b) In the PartyPoker.com lobby, select the 'Options' menu.; c) Click on the 'Video & Audio Options' tab.; d) Click on the 'Sounds On/Off' option and make sure that it is checked.; Please ensure that you have a valid sound card and your speaker is not set to mute.
1.5. I installed the software. Now where do I go to start playing?: Once you have downloaded the software, locate the PartyPoker.com icon (the poker chip on your desktop) and click on it. You can also launch the PartyPoker.com application by; a) Clicking on the 'Start' button on the bottom left of your screen; b) Search for PartyPoker.com in the first menu that opens up. You will find 'PartyPoker' in the upper half of the menu. Just click on it and click on PartyPoker.com.; c) The application will launch, allowing you to go to the Cashier, make a deposit and start playing.
1.6. Do I need to go to the PartyPoker.com website each time I want to play?: No, you just have to click on the PartyPoker.com icon on your desktop (the poker chip) and it will automatically connect your PC to partypoker.com. Enter your Account Name and Password and click on 'Login' so you can start playing.
1.7 What is a firewall?: A firewall is simply a program or hardware device that filters the information coming through the Internet connection into your system. It is a system designed to prevent unauthorized access to your computer or network. The primary function of a firewall is to let authorized traffic pass through while the unauthorized traffic gets blocked.
1.8 How do I configure a firewall?: There are many firewalls available for you to use. The most common firewalls are Windows XP Firewall, Norton, MacAfee, Zone Alarm and Black Ice. Although the visual appearance of the various firewalls may be different, the method used to block or allow access to Internet-based applications is effectively the same. For further information on how to configure your firewall, please contact our technical team, who will be happy to help you.
1.9 How do I fix any problems I'm having connecting to Partypoker.com after an upgrade?: Sometimes your firewall will fail to recognize the upgraded version of PartyPoker.com, and will block access to the site. To correct this, just open your firewall and set it to allow acces to the PartyPokercom software.
1.10 Some commonly used firewall terms:: Port
A port is a connection through which data is sent and received on the Internet. A port may send and receive data in one direction at a time (simplex), or simultaneously in both directions (duplex).; Security
This refers to techniques for ensuring that data stored in a computer cannot be read or compromised. Most security measures involve data encryption and passwords.; Packet
A piece of a message transmitted over a packet-switching network.; IP Address
This is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit nEffect of the request, making the firewall page more generally compatible.

2. Getting Started

2.1 How do I open an account?

It's simple!
a) Just download the software, double click on the PartyPoker.com icon on your desktop.
b) Complete and submit the new player registration form, and you are ready to play.

Click here and choose the option 'Open an account' to see how this is done.

2.2 Can I play for free?

Playing poker on our play money tables is completely free. You can find the play money tables in the 'Play Money Games' section of the website. You can deposit funds into your PartyAccount at a later date, and play on our real money tables.

Click here to view the Lobby options in the play money section.

2.3 How do I add play money chips?

If your play balance is zero (0), please click on any open seat, and then select 'Add Play $' in the 'Buy-in' window.

You will not be able to get more play money chips if:

1. You are in the middle of a hand.
2. You are only viewing a table.
3. You are playing in a tournament.

2.4 What should I do to play for real money?

To start playing with real money, just click on 'Cashier menu' at the top of the Lobby screen, and choose 'Deposit'. For details on how to make deposits, and to view the Cashier FAQ, please click here.

2.5 I have never played poker, how do I start?

You can learn to play poker using our interactive Poker Trainer, which can be found in the play money section of the Lobby. There are exclusive 'beginners' tables' for new real money players listed in the Lobby. Click here to learn how to open and join our tables.

2.6 What are the different reward systems and bonuses available at PartyPoker.com?

There are a variety of reward options available to players, some of which are listed below:

Bonus offers and promotions
Players Club points – you can earn these by playing real money games on PartyPoker.com and PartyCasino.com
Tournament Leader Board (for tournament players)
VIP Club (for frequent players)

2.7 What is a gift certificate?

PartyPoker.com offers gift certificates ranging in value from $100 to $500. To purchase or redeem a gift certificate, just log in to your PartyAccount, click on 'Gift Certificates', and follow the simple instructions. You can assign, reassign, or cancel a certificate at any time before it is redeemed.

2.8 Can I transfer funds to another player?

Inter-account transfers can be used to transfer money from one player to another. Remember, the minimum amount you can transfer is $50, and that you must have at least $50 in your account after the transfer has been made.

For more details, please log in to your PartyAccount and select the tab 'Inter-account transfer'.

2.9 How do I join freeroll tournaments?

There are various freeroll tournaments open from time to time. Exclusive Players Club freeroll tournaments are available for Players Club registered players. Freeroll tournaments for all real money players are also available in the Lobby.

You can also win entry to a freeroll by playing in a sub-qualifier or a qualifier for a specific tournament. If a freeroll is available to you, you will be offered the option to use it while registering for the tournament.

2.10 Can I change my account/screen name?

If you have a real money account you can change your screen name but not your account name.Please log in to your PartyAccount and select the 'Your Profile' option to change your screen name. You will be able edit your screen name once every six months.

2.11 How do I change my password/email address?

In the Lobby, select 'My account', and then the option 'Change password' or 'Change/validate email'. You can also log in to the PartyAccount website and select the 'Your profile' option, where you will be able to change your password and email address.

2.12 How do I need to validate my email address? Why do I need to do this?

To validate your email address, select 'My account', followed by 'Change/validate email'. Validating your email address will ensure that any information regarding your account, and all future correspondence, is sent to the correct address. You will not be able to make a deposit or cash out unless you have validated your email address.

2.13 I have changed my mailing address. How do I update this information in my account?

Log in to your PartyAccount, and select the 'Your profile' option, then click on the 'PartyCashier' option, and follow the instructions to update your profile.

2.14 Where do I check which tables I have played, and how much money I took to the tables?

a) Select 'My account' in the Lobby, and then click the option 'My Account'.
b) On the next page, click 'Game and transaction history' in the left-hand column. (You will need to select a date range which is not greater than three days.)

2.15 How do I check the amounts I have deposited, cashed out, or transferred?

a) In the Lobby, select 'My account', and then click the 'My account' option.
b) On the next page, click on 'Game and transaction history' in the left hand column. (You will need to select a date range which is not greater than three days.)

3. Deposit and Cashier

Please click here to view the Deposit and Cashier FAQs

4. General

4.1 How do I chat on the tables?: You will see the 'Chat box' in the bottom-left of the table screen.

Messages can be typed in the box titled 'Type here to chat'. Just press 'Enter' on your keyboard to transfer your message to the chat box. All players' messages will show in the larger chat box in the bottom center of the table.
4.2 I have friends online at PartyPoker.com, can I invite them to a table? How do I find them?: a) Log into the Lobby, and click on the 'Game rules and options' tab.
b) Click on the 'Player search' tab.
c) Enter the player's screen name and click on search.
4.3 How do I add a friend to my buddy list?: a) Click on 'Game rules and options' in the Lobby.
b) Select 'My buddies'. This will open your buddy list details.
c) Click 'Add', and enter your friend's registered screen name.
4.4 There are players who use foul and profane language, what do I do about them?: We do not tolerate the use of profane or abusive language at our tables, and treat it as a serious offence.

If you find a player using profanities or abusive language, you can block a player's chat from view by right-clicking on the player's screen name at the table, and selecting 'Disable Chat'. This is an interim measure, prior to our intervention. Contact us or send us a screen shot of the offending chat box, and we will take the relevant action.

5. Games

5.1 How do I join a table?: To join a table:
a) Select a table from the list shown on the right-hand side of the Lobby. b) Double-click on the table. When it opens, click on the 'Seat open' tab. c) You will see a buy-in window, which you can use to choose the number of chips you want take to the table. Make your selection, click 'Ok', and you will be seated. You will be given the option to post the big blind and start play from the following hand. (Please note that on No-Limit and Pot-Limit tables there is a maximum and minimum number of chips you can take to the table.)
5.2 Where can I check the rules for each game?: The rules for each game are offered in detail in the 'How to play' section at PartyPoker.com. You will find basic rules, poker games rules, betting rules, information on buy-ins and table stakes, a glossary, and tips, all of which will be of immense help in time of need.
5.3 What if the table I want to play at is full?: Click on the 'Join waiting list' button for the table you'd like to play at. You will automatically be added to the waiting list. In the Lobby, to the right of your screen, you will notice a list of players currently playing at - and waiting for - a particular table.
When you click on 'Join wait list', your name will be added to the bottom of the waiting list. As seats become available, your name will move up until you are at the top of the list. When your seat becomes available, you will automatically be notified.
5.4 What if there are no players at the table on which I wish to play?: In this case, just click on the waiting list for the empty table. Select the minimum number of players you wish to play against. As soon as the specified number of players has joined the table, and the game is ready to start, you will be notified automatically.
5.5 Will I know how much is in the pot at all times?: Yes. This amount is posted in the center of the table. In addition, the chips in the center of the table equal the exact size of the pot.
5.6 I have never played poker, how do I start?: You can learn poker using our interactive Poker Trainer. For new real money players, there are exclusive 'beginners' tables' listed in the Lobby.

Click here to learn how to join our tables.
5.7 What are the different jackpots at PartyPoker.com?: a) The Bad Beat Jackpot
b) The High Hand Jackpot
c) We currently offer a Bad Beat Jackpot via our Monster Jackpot games.

Click here for more details:
5.8 How do I qualify to win a jackpot?: a) The Bad Beat Jackpot: You're a winner if you lose with a hand of 'Four of a Kind', 8s, or better.
b) You'll win our Bad Beat Jackpot in our Monster Jackpot games if you lose with a hand of 'Four of a Kind', 8s or better. We currently do not offer High Hand Jackpot games.
5.9 Where do I see the amounts in each jackpot?: The jackpot contribution collected on any jackpot table is displayed on the right-hand side of the dealer, and the jackpot is displayed in a progressive counter in the bottom right-hand corner of the table.
5.10 How is the fund distributed in the Bad Beat Jackpot?: a) When the Bad Beat Jackpot is hit, the distribution of the jackpot amount will be determined as follows: 72% of the amount will be distributed among the players and 28% will be used to seed the next jackpot. Of the distributed amount, 50% of the amount will go to the loser of the hand (the bad beat), 25% to the winner and 25% will be split between the other seated players who actively participated in the hand (any player who was sitting out will not receive a portion of the Bad Beat Jackpot).

6. Bonus and Promotions

6.1 How do I know I have a bonus?: a) Log in to your account.
b) Click on the 'My account' option in the Main Lobby.
c) Select 'My account'.
d) On the new page, click on the 'New Bonus Offers' link. This section lists all the bonuses you're eligible for.
e) Click 'Bonus Details' to view the details of any cash out or release restricted pending bonuses in your account.
6.2 What is the raked hands requirement?: A raked hand is any hand in which a rake (service fee) is taken out of the pot. A player is considered to have played a raked hand when cards have been dealt and the hand has generated at least $0.01 in rake for that player.

For more information about our rake structure, please click here.
6.3 What are Leader Board points?: The Leader Board promotion is a unique point system for our tournament Leader Board that lets you see who's won the most tournaments at PartyPoker.com. If you're one of our leaders, you'll enjoy extra bonuses and rewards.
6.4 Where do I check the points?: The Leader Board points are updated once a day at 6:00 ET. These rankings are displayed in a weekly and monthly Leader Board format. Click here for more details.
6.5 What is the advantage of being on the Leader Board?: The Weekly Leader Board Reward: Challenge other Leader Board winners to a heads-up tournament, the 'Clash of the Titans', worth $1,000.

The Monthly Leader Board Reward: If you are among the top 100 on the monthly Leader Board, you'll receive cash payouts from a $50,000 prize pool, according to your rank. You will also receive an entry to a $5,000 freeroll tournament. These freeroll tournaments are held on the 2nd of every month, at 21:30 ET.

7. Players Club

7.1 What is the Players Club?

a) The PartyPoker.com Players Club is our exclusive way of rewarding all of our real money players. You can also earn special privileges and unlimited rewards.
b) The valuable points earned through our Players Club can be used to purchase fantastic merchandise, and can be converted to free entries into our special Players Club multi-table tournaments. Click Here to learn more

7.2 How do I join the Players Club?

If you are a real money player, you must register to become a member of our Players Club. Here's how:

Log in to the PartyPoker.com Lobby.
Click 'My Account'.
Once logged in, click the 'Players Club' tab.
Click the link 'Players Club Points and redemption options'.
Check the option 'I agree to the terms and conditions...' and then click the 'Sign Up' button.

7.3 Am I eligible to join the PartyPoker.com Players Club?

If you are a real money player and have registered with our Players Club, you will earn PartyPoints whenever you play games on both PartyPoker.com and PartyCasino.com.

7.4 Where can I see the points I have earned?

a) The Players Club Points can be seen on the left-hand side of the Lobby when you log in.
b) To check your PartyPoints details, select 'My Account' from the Lobby, and then select the 'Players Club' option.
c) Click on the 'Statements' link to check your Players Club points.

7.5 I have registered with the Players Club, but I still can't see my points?

The PartyPoints statement is updated once a day, at 11:00 ET, when PartyPoints earned the previous day, from midnight to midnight, are credited to your account.

7.6 How can I earn PartyPoints?

You can accumulate PartyPoints by play in live, real money games on PartyPoker.com and PartyCasino.com.

a) Play in one of our live games, and both single and multi-table tournaments (regular PartyPoints).

For details on how to earn PartyPoints, just log in to your PartyAccount, click on 'Players Club' and then click on the 'How to Earn PartyPoints' link.

7.7 What can I do with my PartyPoints?

You can:

a) Play in the Players Club freeroll tournaments.
b) Order merchandise.
c) Be eligible for a host of exciting promotions exclusive to Players Club members.

Please log in to your PartyAccount for more details.

8. Tournament

8.1 What are the different types of tournaments offered at PartyPoker.com?

You can play at:

a) Sit & Go Single-table and Multi-table.
b) Multi-table.
c) Shootouts.

8.2 How do I find the tournaments of my choice?

Please click here to view the tournaments of your choice...

Or

You can use the table filters in the Lobby to view tournaments of your choice.

8.3 I have registered for a tournament, but want to unregister. How do I do this?

Please check the tournament start time. Players will not be able to unregister within 15 minutes of the start time.

8.4 Can I re-buy during a tournament?

There are a few tournaments that allow re-buys and add-ons while on the competition is running. Such tournaments will be clearly marked, and information on the number of re-buys and add-ons allowed will be provided in the Tournament Lobby.

Please click here for more details.

8.5 Do you allow deal making on the tournament tables?

Deal making allows players at the final table of a tournament to make a deal for all or part of the remaining prize pool.To check whether or not a tournament features the deal making facility, go to the Poker Lobby, select a tournament and open the Tournament Lobby. If deal making is possible, it will say 'Final table deal making possible' in the top bulletin board message.

8.6 What is a speed tournament?

In these tournaments, the level changes every five minutes, and the time to respond will be set at 15 seconds.

8.7 Can I register for a tournament which has already started?

Late registration is allowed in our regular tournaments. Registration is considered closed when any of the following occurs:

The first level of the tournament is completed
One player is eliminated from the tournament
All seats are filled up in the tournament
Maximum tournament capacity is reached

9. Game Fairness and Integrity

9.1 How fairly are the cards dealt?

The random number generator (RNG) is the system used by our site to shuffle and deal the cards. The high level of encryption used by the RNG ensures that all the cards dealt are:

Evenly distributed, and not related to each other in any way
Unpredictable

If you would like a more technical overview of our RNG please click here.

9.2 Who certifies your systems?

The RNG has been tested extensively, and certified by iTech Labs (a globally recognized gaming certification authority). You can visit their site at http://www.itechlabs.com.au for further information on the tests conducted.

9.3 Is there a regulatory or governing body you are registered with?

We are licensed and regulated by the Government of Gibraltar, and our games are tested by iTech Labs, an independent tester of gaming and wagering devices, to ensure that the games are fair and operate correctly.

9.4 How can I be sure that two or more players are not colluding?

A 'Collusion Prevention System' has been developed to detect such players and ban them from the site. The sophisticated systems are developed on a high-level technological platform, and work based on a combined set of algorithms, permutations, and combinations.

Players on some tables claim they can see other players' cards. Is this true?

The recognition procedures which are built into our software recognize and detect any kind of tampering. The information regarding the community cards is sent by our game servers to all players' computer. The information on a player's hole cards is sent solely to that particular player's computer. It is not possible for another player to obtain this information and, therefore, read your cards.

How is my personal information protected by you?

The PartyGaming payment processing center uses high levels of data encryption. Our Payment Processing Center uses 128-bit encryption, provided by Thawte Security, to ensure the security and privacy of your data. All of your information is kept confidential, and we will never share or sell your data to third parties, except in accordance with our Privacy Policy. Our state-of-the art player identification and controlled access log in ensures maximum account safety.

Click here for more details.

If you have any questions, please contact our 24/7 Customer Care Team.