Game Fairness
Random Number Generator
In order to ensure that we offer our players not just the safest and most secure of gaming environments, but also a very fair environment, we are proud of the work that we have done to make this happen. We use algorithms as well as practices and procedures to ensure every player has a fair chance. Our state of the art Random Number Generation System also works at the highest possible standard of encryption, as well as randomness, thus making the system fair for everyone.
So we invest heavily in new technology and also operate a system whereby collusion or fraud is not tolerated, so everyone has a chance of winning.
Investigations Team
We have a specially trained and dedicated team of experts, who ensure that we have a clean system and one that is scrupulously fair. Any suspicious activity will be identified and investigated by this team.
Actions such as these has led our poker brand, PartyPoker, becoming very quickly established as the most fair and safe online poker system on the entire web.
We understand that you may have concerns about safety or collusion and that is why we have such a team working for us: all you have to worry about is having fun.
This is in no small way due to the work of the Investigations Team whose sole purpose is to ensure players’ safety as well as fairness for all. They usually deal with issues such as:
Collusion
Collusion is where two or more players will play a certain way or develop a strategy which will give them an advantage over other players. This is not fair to other players and so we will not tolerate such behaviour. We have a very elaborate Collusion Prevention System that can detect such players and will ban them from using our site. Our system is so advanced that it carefully examines algorithms for ‘chance’ as well as combinations of hands played and bets placed. Even permutations are examined as to whether or not they were due to chance or collusion. Further development of this system makes it easy for our team to identify any players who collude and take swift and appropriate action against them.
Cash out verification
Because we operate such a clean, reliable and secure system, we need to monitor funds coming in and going out of the system, to ensure appropriate behaviour. Our Investigations Team always verifies cash payments so that they can be processed. This ensures that all winnings paid out are legitimate and bona fide. PartyCasino.com uses a highly technical combination of system approvals in conjunction with detailed and skilled manual verification procedures, to ensure that fraud levels are minimised. This is in effect a ‘post facto’ investigation to allow access to various details about play, financial details etc. This is done to ensure fairness and safety for all our players.
Inter-account Transfer
At PokerPlay.com, we operate an inter-account transfer facility, to people in the card room who have accounts which warrant this privilege. This enables players to transfer money from their account to those of their friends or family, so that they can play and join in the action.
Please be aware that the inter-account transfer has limitations. It is a way of facilitating playing on the site without making a deposit. This means that a player cannot cash out money that has been transferred to him or her by another player, since this could be open to fraud. If the player does want to cash out money, then he or she needs to comply with the specific requirements which are specified in our Inter-account Transfer Terms and Conditions.
If a player doesn’t want to play with the money that has been transferred to her or him, then they need to transfer the money back to the player who originally transferred the money, so that it can be cashed out.
We hope you realise that this is in place for the interests of all our players and the game.
Security Message for Any Associated Users
There may be occasions when you attempt to join a game and a message appears on your screen telling you that you are associated with someone else who is already at the table. This shows that our systems are working well and is merely a way of telling you that we are aware of a close association between your account and that of another account at the table.
This association may be due to a variety of reasons and our system is devised so that any possibilities of fraud are detected. We are not doing this to specifically target your account, but the system picks up on any possibilities for collusion between players who have a close friendship or relationship. This is in place to protect everyone from fraud, so be aware that it is simply a standard security measure, applicable to every player.
If you have any questions, please contact our 24/7 Customer Care team.
