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Anywhere FAQ

1. Can I play for real money on the PartyPoker.com Anywhere version?
A. Yes, you can join any live game for real money using Anywhere Beta. You can play Cash Games, Sit & Go's Tournaments and Multi-Table tournaments.

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2. Why does PartyPoker.com Anywhere Beta appear to be missing certain features of the regular PartyPoker.com application?
A. Prior to releasing the full version of Anywhere Beta, we wanted to make sure we had fine-tuned the basics. We are adding new features to Anywhere Beta all the time. If you would like a list of features that Anywhere Beta currently does and does not offer, please refer to the Anywhere Beta information page.

  • Table filters
  • Buddy lists and search
  • Hand history
  • Search for tables
  • Private tables
  • Dealer options on the poker table (change color of cards, etc.)
  • Network status
  • Table resizing, tiling, and cascading
  • Notes on other players
  • Check own playing statistics
  • Chat block

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3. Why should I use PartyPoker.com Anywhere Beta?
A.Simple! Accessing PartyPoker.com directly from your browser gives you:

  • Instant access from any computer - useful if you can't install software
  • Less work before the fun - there's no download or installation process
  • Play right in your browser – if you have an older computer, you won't have to spend time downloading the full application
  • The 'lite' Java version loads faster – if you've got a slow connection to the Internet, you'll spend less time waiting to jump from the Lobby to a table
  • Requires less memory, which means it should work faster on older and slower computers

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4. If PartyPoker.com Anywhere Beta is so convenient, why should I use the downloadable version of PartyPoker.com?
A.The PartyPoker.com Anywhere version is exactly that – convenient. You can play a quick game from any computer at any time, without having to install software. However, for the full PartyPoker.com experience, you'll still want to use the downloadable PartyPoker.com application, which gives you:

  • Richer graphics
  • Smoother animations
  • Launch game directly from your desktop
  • Full features of PartyPoker.com

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5. Which operating systems do you support?
A. We support the following systems:

  • Windows 98, ME, 2000 or XP
  • Apple Macintosh (OS 9, OS X and upwards)
  • Linux

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6. Which browsers do you support?
A. We support the following browsers:

  • Windows Internet Explorer version 5.0 upwards
  • Mozilla Firefox 1.0 upwards
  • Safari 1.3 upwards

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7. What Java software should be installed on my computer so that I can play using PartyPoker.com Anywhere Beta?
A. You need to have one of the following Java versions installed on your computer in order to see and play using Anywhere Beta:

  • Microsoft JVM
  • Sun JVM 1.4 or 1.5
  • IBM JVM
  • Mac users: Macintosh Runtime for Java (MRJ) for 2.2.5

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8. Are there other system requirements?
A. Yes, please be sure your system meets the following minimum requirements before attempting to play the PartyPoker.com Anywhere version:

  • Screen resolution of 800 x 600 pixels or more, with minimum of 256 colors
  • 128MB RAM or more
  • Sound card, if you want to hear our audio

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9. What is a signed applet and why does PartyPoker.com use one with Anywhere Beta?
A. A signed applet is an applet whose source and integrity are guaranteed by a code signature. Code signing is the process of digitally signing programs and scripts to prove the identity of the software's author and to guarantee that the code has not been altered or corrupted since it was signed.

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10. Why doesn't PartyPoker.com Anywhere Beta open when I click the 'Launch Application' button?
A. There could be several reasons why this is happening:

Option 1: Check the list of browsers above to make sure your browser is supported.

Option 2: Check to make sure Javascript is enabled on your machine. To do this, go to 'Tools' > 'Internet Options' ('Options' in Firefox). Under the 'Security' tab ('Advanced' > 'Security’ in Firefox), click 'Custom Level' and change the 'Active Scripting' setting to 'Enable'.

Step-by-step guide for Internet Explorer:

1. Go to the Tools menu in Internet Explorer.
2. Select 'Internet Options'.

3. Select the 'Security' tab.
4. Select the 'Internet' icon.
5. Click on the 'Custom Level...' button.

6. In the Security Settings window, under Scripting, enable 'Active scripting', 'Allow paste operations via script' and 'Scripting of Java applets'.

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11. Why can I open the application but not play it?
A. There could be several reasons why this is happening.

Option 1:
Ensure that you have the correct version of Java (IBM JVM, Sun JVM 1.4 and higher) installed on your computer. View the full list of supported Java versions.

Option 2:
Ensure that you have the Java Runtime Environment installed. If you don't, or you'd like to update it, you can download a new version of the Java Virtual Machine (JVM) for free. Once on the Sun site, look for a link to 'Download JRE 5.0 Update 6'. Select the download that is appropriate for your operating system and Java will be installed on your computer. (For most users, this option will be the first or second of the available choices.)

When asked, choose 'Run', and the download will begin. It may take a while for the full version to install. Once the software has downloaded, you will need to restart your computer.

Option 3:
If Java is installed, please check to see that Java is enabled on your computer. To do this:

1. Go to the Tools menu in Internet Explorer.
2. Select 'Internet Options'.

3.Select the 'Security tab'.
4.Click on the 'Custom Level...' button.

5. Scroll down to the Microsoft VM section. (Depending on your system configuration, this section may have a different title. If that's the case, please look for the Java permissions section. If you don't see a section like that, you may not have Java on your computer. Check option 2 in this question to learn how to install Java.)
6. Select 'Medium' or 'Low' safety

7. Select the 'Advanced' tab.

8. Scroll down to any installed Java on your machine and select one (your settings should correspond to one of the images below).

or

If this does not help, please email info@PartyPoker.com. Describe in detail the problem you're having, the type of computer you're using, your operating system, and anything else you may feel is important.

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12. Why can't I see pop-up messages when I use PartyPoker.com Anywhere Beta?
A. Your pop-up blocker may be on. You can change your settings to allow pop-ups from just PartyPoker.com. Here's how:

For Internet Explorer users:

1. Go to the Tools menu in Internet Explorer.
2. Select 'Internet Options'.

3. Select the 'Privacy' tab.

4. In the Pop-up Blocker section, click the 'Settings…' button (if this is not available, you will need to check the Block pop-ups box and the 'Settings…' button will become active).
5. Enter www.PartyPoker.com in the 'Address of Web site to allow' text box, and click 'Add'.

For Firefox users:

1. Go to the Tools menu in Firefox.
2. Select ‘Options'.

3. Select the 'Content' tab.

4. Check the 'Block Popup windows' option and click on 'Allowed Sites'.

5. Enter http://www.partypoker.com in the 'Address of web site’ text box and click 'Allow'.

6. Check that www.partypoker.com has been added to the list of web sites that are allowed to open popup windows, then click the 'Close' button. You should now be able to see popup messages from PartyPoker.com. If you are still having problems, please contact our Customer Care team.

You can un-check the 'Block pop-ups' box. This will allow pop-ups from any site to appear on your computer. However, we do not recommend this as it might compromise your system security.

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13. I use Safari on a Mac. What else do I need in order to play using PartyPoker.com Anywhere Beta?
A. The Macintosh Runtime for Java (MRJ) 2.2.5 needs to be installed on your computer. Do a file search for 'MRJ'. If you cannot find it, you can download it directly from Apple. Your browser needs to be configured to use the MRJ to run Java applets. This is done from the 'Java' controls in 'Settings'.

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14. How do I get PartyPoker.com Anywhere Beta to work on a Mac using Mac OS X?
A. The PartyPoker.com Anywhere version works with Mac OS X 10 or later, together with Safari 1.0 or later, or Mozilla 1.5 or later. No special settings are required for Mac OS X.

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15. I am a Mac user. How do I right-click?
A. The equivalent for 'right-click' for Apple users is to hold on (Ctrl) + mouseclick. This works on our site for removing casino chips from the table, etc.

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16. Why don't the drop-down menus close on my Mac?
A. We are aware of this behavior on the Mac and are working to provide a solution. In the meantime, please hit your 'Esc' key to close the drop-down.

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17. How long will the download take with my connection?
A. Estimated downloading time for the PartyPoker.com Anywhere version is:
Dial-up: 2-3 minutes
DSL: 30-60 seconds
Cable: 10-30 seconds

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18. Why does PartyPoker.com Anywhere Beta significantly increase the memory requirements of my Firefox browser?
The fact that Firefox requires additional memory to open new browser windows is a known issue (more details). We are doing what we can to minimize the amount of memory that our Beta version requires when running in Firefox. However, we have no control over their software.

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19. When I click on any menu item in Firefox, it opens the link in the same page and the Lobby disappears. Why is this?
If you are running the Beta version in a Firefox browser, you may encounter this problem. To avoid this, you can change your Firefox preferences/options to open the PartyPoker.com Beta version in a new window.

Here's how:

1. Go to the Options (Windows) or Preferences (Mac) tab in your browser.
Windows:

Mac:

2. Under the section 'Open links from other applications in:', select 'a new window' or 'a new tab in the most recent window'.

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20. I am using Windows ME and Firefox 1.5. and when I open a table and scroll on the chat options the client closes.
We are aware of this behaviour and are working to provide a solution. You will still be able to play at the tables. In the meantime, please refrain from using the dealer chat option until a solution is available.

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21. Why do I get a message in IE 7.0 warning me that 'there is a problem with this website’s security certificate' when trying to access the cashier deposit page?
Security settings in the new Internet Explorer 7.0 are stricter than that of previous versions and may warn you that our secure certificates are not trusted. It is safe to select the 'Continue to the website (Not Recommended)' option as our security certificates have not changed.

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